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General terms and conditions for the Hotel Freina in
Val Gardena

Find out all you need to know about our terms and conditions and other general information for a carefree holiday in the South Tyrolean Dolomites

General contractual conditions in accordance with Article 1341 of the ZGB [Swiss Civil Code], which are applicable for any accommodation agreements between the accommodation facility Hotel Freina and its guests or customers.

  • All prices for rooms and suites are quoted per person per day with deluxe half board, use of the wellness facilities, Wi-Fi and free parking.
  • Please note that, in addition to the room price, a local tax of 2.50 euros per person per day will be levied (children up to age 14 are exempt from this fee).
  • Short stays of up to 3 nights: + 4 euros per person / day
  • Single occupancy: because we do not have any single rooms, if requested we will hire out the Stevia double rooms for single occupancy with a surcharge of at least 40%
  • Prices for additional beds:
    • 0 to 2 years 35.00 euros
    • from 2 to 7 years -50 %
    • from 7 to 12 years - 40 %
    • from 12 to 16 years - 30 %
    • 3rd and 4th person additional beds -20%
  • Arrival and departure:
    Your reserved room will be available to you from 3 pm on arrival day. Please could you let us know if you are going to arrive after 7 pm. The room must be vacated by 10.30 am on the day of departure.
    LATE CHECKOUT and EARLY CHECK-IN: if available, only by prior agreement and subject to a charge
  • Bookings:
    Bookings and cancellations will only be recognised if made in writing. For bookings, we request a deposit payment “caparra confirmatoria” of 30 % of the total amount.

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  • Tip:
    Take out our travel cancellation insurance. This protects you against cancellation fees in case a significant event prevents you from taking your holiday. In the absence of a cancellation insurance policy, the deposit will not be refunded and the following costs will be incurred:
    • For cancellation up to 1 months before the start of the holiday, no cancellation fee
    • For cancellation from 30 to 15 days before the start of the holiday, 40% of the booking value
    • For cancellation from 14 to 8 days before the start of the holiday, 60% of the booking value
    • For cancellation in the final week before the start of the holiday, 70% of the booking value
    • For late arrival or early departure, 100% of the booking fee will be charged
  • Payment methods:
    We accept cash cards, EC cards, VISA, MasterCard, Eurocard and cash payments
    Since 2016 in Italy it is no longer permitted to pay sums of more than 2,999.99 euros in cash.
  • In addition, please refer to the relevant applicable version of the “general terms and conditions for accommodation facilities belonging to the Val Gardena Tourist Associations” which serve as a basis for the accommodation agreement.
  • Prices and offers are subject to change
    (subject to the Italian Civil Code with exclusive jurisdiction falling to Bolzano)
Rooms & Suites  elegant – alpine
Hotel Restaurant  regional – exquisite
Wellness & Relax  soothing – reviving