Hotel Freina Hotel Freina
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Mountain Lifestyle Hotel
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General terms and conditions for the Hotel Freina in Val Gardena

Find out all you need to know about our terms and other general information for a carefree holiday in the Dolomites.

General contractual conditions in accordance with Article 1341 of the ZGB, which are applicable for any accommodation agreements between the accommodation facility Hotel Freina and its guests or customers.

  • All prices for rooms and suites are quoted per person per day with deluxe half board, use of the wellness facilities, Wi-Fi and free parking.
  • Please note that, in addition to the room price, a local tax of 2.50 euros per person per day will be levied (children up to age 14 are exempt from this fee).
  • Short stays of up to 3 nights: + 4 euros per person / day
  • Single occupancy: because we do not have any single rooms, if requested we will hire out the Stevia double rooms for single occupancy with a surcharge of at least 40%
  • Prices for additional beds:
    • 0 to 2 years 35 euros
    • from 2 to 7 years -50 %
    • from 7 to 12 years - 40 %
    • from 12 to 16 years - 30 %
    • 3rd and 4th person additional beds -20%
Arrival and departure
  • Your reserved room will be available to you from 3 pm on arrival day. Please could you let us know if you are going to arrive after 7 pm. The room must be vacated by 10.30 am on the day of departure.
  • LATE CHECK-OUT and EARLY CHECK-IN: if available, only by prior agreement and subject to a charge.
  • Bookings and cancellations will only be recognised if made in writing. For bookings, we request a deposit payment “caparra confirmatoria” of 30 % of the total amount.
  • Take out our travel cancellation insurance. This protects you against cancellation fees in case a significant event prevents you from taking your holiday. In the absence of a cancellation insurance policy, the deposit will not be refunded and the following costs will be incurred:
    • For cancellation up to 1 months before the start of the holiday, no cancellation fee
    • For cancellation from 30 to 15 days before the start of the holiday, 40% of the booking value
    • For cancellation from 14 to 8 days before the start of the holiday, 60% of the booking value
    • For cancellation in the final week before the start of the holiday, 70% of the booking valueFor late arrival or early departure, 100% of the booking fee will be charged
Payment methods
  • We accept cash cards, EC cards, VISA, MasterCard, Eurocard and cash payments.
  • Since 2016 in Italy it is no longer permitted to pay sums of more than 2,999.99 euros in cash.

In addition, please refer to the relevant applicable version of the “general terms and conditions for accommodation facilities belonging to the Val Gardena Tourist Associations” which serve as a basis for the accommodation agreement.
Prices and offers are subject to change.
(Subject to the Italian Civil Code with exclusive jurisdiction falling to Bolzano)

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